Last updated: August 5, 2026
Apollex operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Apollex is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources: directly from you; automatically through the Services; from our service providers; and from our partners or other third parties.
How We Use Your Personal Information
We may use personal information to provide, tailor and improve the Services; for marketing and advertising; for security and fraud prevention; to communicate with you; and for legal reasons, including to comply with applicable law or respond to valid legal process.
How We Disclose Personal Information
We may disclose your personal information to Shopify and other vendors and third parties who perform services on our behalf; to business and marketing partners; when you direct or consent to disclosure; with our affiliates or corporate group; and in connection with a business transaction or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
Security and Retention of Your Information
No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, or comply with legal obligations.
Your Rights and Choices
Depending on where you live, you may have rights including the right to access, delete, correct, and port your personal information, and to manage your communication preferences. If you reside in the UK or European Economic Area you may also have rights to object to or restrict processing, and to withdraw consent.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below, or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country you live in, relying on recognised transfer mechanisms where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the “Last updated” date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at sales@apollexbio.com or contact us at 28 Millmount Road, Barnsley S74 9LE, United Kingdom.